Returns & Refunds · No. IX
We stand by every product.
Our return policy is simple and fair — designed for your satisfaction while respecting the artisan nature of our handcrafted products.
Important: Return Window & Conditions
Returns are only accepted within 14 days of receipt if products are completely unopened and unused. You are responsible for returning the item at your own cost.
You also have 15 minutes after placing your order to contact us and request cancellation before fulfilment begins.
Need to Cancel Immediately?
Eligibility
To be allowed
- Within 14 days of receipt
- Completely unopened packaging
- Unused and untouched
- Customer pays return shipping
Our guarantee
Quality Promise
- Rigorous quality control
- Fresh batch guarantee
- Expert craftsmanship
Damage
Damaged Products
- Photo evidence required
- Report within 48 hours
- Free replacement shipping
Exceptions
When We Can Help
Shipping Damage
Damaged in transit — replaced immediately.
Wrong Product
We'll send the correct item and arrange collection of the wrong one.
Manufacturing Defect
Rare defects reviewed case-by-case with your best interest in mind.
Severe Reaction
Documented reactions reviewed individually — your wellbeing comes first.